How many hours and days do Your employees spend communicating with clients, tracking down the position of cargo etc? With a good software system in place, Your client can see all the real time information he needs. Sometimes they want to forward Your information anonymously to a third party, so we also provide that in real time (e.g. greenlogistics.app URL to hide You as a provider). Many clients already have API systems so our software can connect with them via machines.
When starting to use our self-service, Your client can have many questions to contact You. This is why we made the solution simple, with easy step-by-step guides. We aim to have a system where Your new client does not need to contact You at all:
- The clients should understand the self-service interface intuitively
- They should be able to enter the orders and all data by themselves
- They should be able to understand the transportation info in real time
- They should see all the invoices etc.
When a client does contact You with some questions, we will investigate each case one-by-one to make our solution even better, for it not to happen next time. That does not mean that we think human contact is not important - but it's good to have an automatic system without the need for communication.Any questions?
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